Budget Car & Truck Rental Hoppers Crossing

Had a good experience of my car rental with Budget from reservation to car pickup and return. No issue, rental charges were very reasonable plus with extra options. Excellent customer service on the counter. This place is next to United petrol station on old Geelong road. 2 issues, no after hours drop off facility, and Approx 10 - 15 minutes walk from Hoppers crossing station. No pick up or drop off service and you have to walk or spend extra $ on a taxi. Do Google and you can find other car rentals next to the station which I didn't 🤔

Recently hired a 12 seater bus from here and have to express the customer service from Brad was outstanding. There were a few items to the mini-bus that needed attention before I could depart in the vehicle and Brad attended to everything with the highest standard and wonderful customer service. The staff in the detailing department were also lovely and helpful. Thank you!

I had an unfortunate experience with this car rental service, and I feel compelled to share my review in the hopes of preventing others from going through a similar ordeal. I had booked a car for 16:30 on a Friday, but due to a flight delay, I arrived at the rental agency at 17:15. Anticipating the delay, I had called Budget to inform them about my situation and that I was en route to pick up the car. A lady informed me that I should come back the following Saturday morning to collect the car if you come after 17:00 (It's worth noting that Google listed the opening hours as 17:30.). Taking her advice, I returned on Saturday morning to pick up the car as instructed. However, to my dismay, Budget informed me that the car was no longer available. Their explanation was that they couldn't hold the car indefinitely. Had I not followed their suggestion, I could have arranged for a taxi on Friday and collected the car then. This experience turned out to be extremely disappointing and it significantly impacted my weekend trip plans. It's disheartening to encounter such miscommunication and inconsistency from a car rental service, especially when it results in ruining a planned getaway.

Had such a horrible experience here ! Horrible customer service from the Indian lady working at the front desk on Sunday morning. She was extremely rude and disrespectful. Someone like her should not be working a customer service job. Felt targeted due to being black and wearing a hijab. She was happy to service other customers with respect but her attitude changed when serving me. Didn’t appreciate being discriminated against. Zero parking space for customers. Never returning here !